Feedback Terminal
Feedback Terminal
Software: SW-FED, SW-CL
Offer your guests and customers more convenience: The feedback terminal collects direct customer feedback.
Feedback Terminal - Okto-Feedback
Customer Opinions Are Analyzed Directly in the Web-Based OktoPOS Manager.
Feedback terminals have a dual use. Customers can leave feedback (OktoFeedback) and employees can use their staff card to document checks, e.g. restroom inspections (OktoCheck).
The terminal captures customer feedback with smileys or with more detailed questions. For this purpose, individual questionnaires can be uploaded. The questionnaires can be altered over time to get feedback on different topics.
Feedback entries are sent directly to the OktoPOS Manager, where they can be analyzed.
The app can also be used to log employee checks, such as replacing the traditional restroom checklist. Each check is recorded by scanning the employee's card. Optionally, the terminal can display the time and employee who performed the last check. All recorded checks are transmitted to the OktoPOS Manager for centralized management.
Features
- Individual questionnaires
- Question branching
- Different questionnaires
- Assigning questionnaires to terminals
- Optional automatic change of questionnaires
- Optional random order of questions
- Detailed feedback through drill-down questions
- Feedback entries are transferred to the OktoPOS Manager in real time
- Feedback analysis in the OktoPOS Manager
- Terminal can also be used as a checklist (e.g., restrooms)
- Employees can record checks with their staff card (RFID)
- Software:
- Hardware:
- Android tablet computer 7-13".
- OktoCheck requires NFC functionality.
- Data Connection:
- Wi-Fi / mobile